Privacy Policy

SMA Fusion Group Pty Ltd (ABN 64 703 586 378) (“SMA Fusion Group”, “we”, “us” or “our”) provides professional business and consulting services from Melbourne VIC to clients across Australia. We are committed to handling personal information responsibly and in accordance with the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs).

1. Scope of this policy

This policy explains how we collect, hold, use and disclose personal information. It applies to all visitors to smafusiongroupau.website, all enquirers, clients and prospective clients, and all personal information we handle in the course of providing our services. Where we act as an agent or consultant for a client organisation, this policy should be read alongside that organisation’s own privacy documentation.

2. Personal information we collect

The types of personal information we may collect include:

• your name, job title and the organisation you represent;
• your email address and, where you choose to provide it, your postal address or other contact details;
• details of your enquiries, project requirements and correspondence with us;
• billing and invoice-related information necessary to supply our services;
• information you voluntarily provide in documents, briefs or files shared with us for a consulting engagement.

We do not collect sensitive information (such as health, religious or political information) unless it is reasonably necessary for a specific engagement and you have consented, or the collection is otherwise permitted by the APPs.

3. How we collect personal information

We generally collect personal information directly from you, including when you:

• submit an enquiry or booking request through our contact page;
• request a proposal via our quote form;
• send us an email;
• engage us to deliver consulting services.

We may also collect limited technical information automatically when you browse our website, such as your browser type, device type, referring page and general usage patterns (see section 7). Where it is reasonable and practicable, we collect personal information only from you. If we receive personal information from a third party, we will handle it in accordance with the APPs.

4. Why we collect, hold, use and disclose personal information

We collect, hold, use and disclose personal information where reasonably necessary for our functions and activities, including to:

• respond to your enquiries and requests for quotes;
• provide, manage and improve our business and consulting services;
• prepare proposals, scoping documents and engagement agreements;
• issue invoices, process payments and maintain accurate business records;
• communicate updates relevant to your engagement;
• comply with our legal, taxation and regulatory obligations, including those arising from our ABN registration;
• protect the security and integrity of our website and systems.

5. Disclosure of personal information to third parties

We do not sell, rent or trade personal information. We may disclose personal information to third parties where reasonably necessary for the purposes described above, including to:

• professional advisers such as accountants, auditors and legal counsel;
• service providers who host our website, store our records or support our email and document systems;
• subcontractors or associate consultants engaged to deliver work under your engagement, subject to confidentiality obligations;
• government bodies, regulators or law enforcement agencies where required or authorised by law.

6. Overseas disclosure

Some of the technology providers we rely on (for example, cloud hosting, email and document storage services) may store or process data on servers located outside Australia. Where personal information is disclosed to an overseas recipient, we take reasonable steps, in line with APP 8, to ensure the recipient handles that information consistently with the APPs.

7. Cookies and website analytics

Our website may use cookies and similar technologies to understand how visitors use the site, remember your preferences and improve functionality. You can adjust your browser settings to refuse cookies; however, some parts of the website may not function correctly if cookies are disabled. Analytics data is used in aggregated form wherever practicable and is not used to identify individual visitors.

8. Security of personal information

We take reasonable steps consistent with APP 11 to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include limiting access to personnel who need the information to perform their duties, using password protection and reputable technology providers, and retaining personal information only for as long as necessary for our purposes or as required by law, after which it is securely destroyed or de-identified.

9. Access to and correction of your personal information

Under APP 12 and APP 13, you may request access to the personal information we hold about you and ask us to correct information that is inaccurate, out-of-date, incomplete, irrelevant or misleading. To make a request, please email us using the details below. We will respond within a reasonable period and, where access or correction is provided, there is ordinarily no charge. In limited circumstances we may decline a request; if so, we will explain our reasons and the avenues available to you.

10. Anonymity and pseudonymity

Where it is lawful and practicable, you may deal with us anonymously or using a pseudonym, for example when making a general enquiry about our services. However, we will usually need your name and contact details to provide a quote, deliver services or issue invoices.

11. Direct marketing

We may use personal information to send you updates about our services that we believe may interest you, in accordance with APP 7 and the Spam Act 2003 (Cth). Every marketing communication includes a simple way to opt out. You may also ask us at any time, using the contact details below, to stop sending you marketing material, and we will action your request promptly.

12. Privacy complaints

If you have concerns about how we have handled your personal information, please contact us first so we can understand and resolve the matter. We take complaints seriously and aim to acknowledge your complaint promptly and provide a substantive response within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

13. Changes to this policy

We may update this policy from time to time to reflect changes in our practices, services or legal obligations. The current version will always be published on this page. Continued use of our website after an update constitutes acceptance of the revised policy. This policy is written in plain language; if you require further clarification, please reach out.

14. Contact us

Questions, requests or complaints regarding privacy can be directed to:

Privacy contact
SMA Fusion Group Pty Ltd
Melbourne VIC, Australia
Email: ceo@smafusiongroupau.website

See also our Terms of Use, and learn more about our firm on our About page or explore our Services.